Guidelines For Guests

Donations - Visitors - Rooms - Cleanliness - Laundry -
Food and Drink - Phones - Security - Computer Room - Transportation
After Hours Emergencies - Smoking - Miscellaneous

These rules are for the safety of guests and staff and for efficient operation of the House. Your cooperation is appreciated and we hope your stay at the Ronald McDonald House meets your needs for a "home away from home."

Donations -

Our cost of housing a family for one night is approximately $105. If you would like to make a donation at any time during or after your stay, your gift would be greatly appreciated. Suggested donation is $10.00 per night.

Visitors -

Visitors are permitted in the House from 9 a.m. until 9 p.m. No visitors are permitted after 9 p.m. without specific approval of the Manager on Duty. Visitors should stay in the downstairs common areas of the House.

Rooms -

One room per family. Rooms are designed for two people. Rollaway beds are available for an extra person. Fire code regulations allow only four guests per room. - Top of Page -

Cleanliness -

Please keep your room clean during your stay. Guest s must clean their rooms on checkout in accordance with the Guest Check Out List. DO NOT wash your sheets when checking out. Fold your bedspreads and leave them on the chair.

There is a chore assigned to your room, posted on the back of the door. Please help out as time permits.

You are responsible for cleaning the kitchen after use. IF YOU USE IT - CLEAN IT! - Top of Page -

Laundry -

The laundry room is located on the first floor. There is laundry detergent as well as cleaning supplies for your convenience. The ironing board is also located in this room. The vacuum is located in the broom closet by the water fountain. - Top of Page -

Food and Drink -

Food and drinks are not permitted in the great room, guest bedrooms or hallways. Remember to please label all of your personal food with your name, room number and current date. Any perishable food that is left uncovered or is over 5 days old will be thrown out.

You are welcome to prepare any or all of your meals while staying with us. Many items are on the pantry shelves for your use. If you buy food, place it in your pantry or in one of the refrigerators or freezer with your room number on it.DO NOT USE FOOD WITH OTHER ROOM NUMBERS ON IT!

Coffee is available at all times. Feel free to make coffee anytime you wish.

The coke machine takes a quarter. You can get change in the office between 9 a.m. and 9 p.m. - Top of Page -

Phones -

The telephones in your room can be used for calling the hospital and for making local calls. To access a local phone line, push the top button on your phone. Voice mail can be retrieved by pushing the VMAIL button and then putting in your password which is written on the front of the Policy Handbook on your nightstand.

The phone in the phone room on the first floor is only for long distance calls. Please do not abuse this privilege. Limit your long distance calls to 15 MINUTES. Others are usually waiting to use the phone, so be courteous. Also be aware that this service is shared with the Executive Director.
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Security -

Every family is given a card to the front door and parking lot and keys to an assigned room and food pantry at check-in. Only those with a card can enter after the office closes.

Do not admit anyone into the house you do not know and do not let anyone in after office hours.

No one is checked in after office hours unless the hospital arranges it with the manager, so if you are still up in the house watching TV or in the kitchen and someone comes to the door wanting a room, DO NOT LET THEM IN! These rules are for your safety and security.

Do not go to the hospital alone at night. Hospital security is glad to escort you at night both to and from the hospital. Their number is 526-2223. If for some reason there is no answer, call your unit and tell the nurse you need a security escort to or from the Ronald McDonald House.

Do not use side or back doors for leaving the House. These doors are alarmed. This and the security cameras throughout the House are also for your security. - Top of Page -

Computer Room -

We have seven computers online and available for your use between the hours of 9 a.m. and 9 p.m. Please sign up in the volunteer office to use a computer. Computers are monitored for content through the sign up sheet and security cameras. - Top of Page -

Transportation -

The Care-A-Van Shuttle, provided by Cabell Huntington Hospital will transport our guests to and from Cabell Huntington Hospital between the hours of 6 a.m. and 7:45 p.m. They have asked that we not call for their service during their peak hours which are 7:30 to 9:00 a.m. and 3:00 to 5:00 p.m. Their number is 544-7433 and when you call and ask for the shuttle to pick you up at the Ronald McDonald House, wait in front of the house. After shuttle hours, CHH security can be reached at 526-2223. We can not provide transportation to the other area hospitals. - Top of Page -

After Hours Emergencies -

Office hours are from 9 a.m. until 9 p.m. daily. If any problems arise after the office closes that needs attention, come to the night manager's door at the end of the downstairs hallway and ring the doorbell. On weekends, the manager on duty is in the Day Room immediately past the elevator and stairwell. - Top of Page -

Smoking -

There is no smoking permitted on Ronald McDonald House property with the exception of the covered porch on 17th Street. To access that area you may use the door at the Dumbo stairwell from 9 a.m. until 9 p.m. Please use the ashpots provided. This is the only designated smoking area on Ronald McDonald House property. To comply with Cabell County regulations, please do not smoke in the entrance area. - Top of Page -

Miscellaneous -

If you need a hairdryer, curling iron, umbrella, stroller, etc., please ask a volunteer in the office. Videos are available for check-out during office hours ( 9 a.m. until 9 p.m. ). There is no charge, just a check-out sheet. Items must be returned prior to check-out.

Video games and DVD's can be checked out in the office also but must be returned BFORE 9 P.M. - Top of Page -